Development in digital technologies has continuously reshaped how individuals seek and receive social and emotional support. While online platforms and communities have long served this need, the increased integration of general-purpose conversational AI into daily lives has introduced new dynamics in how support is provided and experienced. Existing research has highlighted both benefits (e.g., wider access to well-being resources) and potential risks (e.g., over-reliance) of using AI for support seeking. In this five-week, exploratory study, we recruited 149 participants divided into two usage groups: a baseline usage group (BU, n=60) that used the internet and AI as usual, and an active usage group (AU, n=89) encouraged to use one of four commercially available AI tools (Microsoft Copilot, Google Gemini, PI AI, ChatGPT) for social and emotional interactions. Our analysis revealed significant increases in perceived attachment towards AI (32.99 percentage points), perceived AI empathy (25.8 p.p.), and motivation to use AI for entertainment (22.90 p.p.) among the AU group. We also observed that individual differences (e.g., gender identity, prior AI usage) influenced perceptions of AI empathy and attachment. Lastly, the AU group expressed higher comfort in seeking personal help, managing stress, obtaining social support, and talking about health with AI, indicating potential for broader emotional support while highlighting the need for safeguards against problematic usage. Overall, our exploratory findings underscore the importance of developing consumer-facing AI tools that support emotional well-being responsibly, while empowering users to understand the limitations of these tools.

Large Language Models (LLMs) have been observed to encode and perpetuate harmful associations present in the training data. We propose a theoretically grounded framework called StereoMap to gain insights into their perceptions of how demographic groups have been viewed by society. The framework is grounded in the Stereotype Content Model (SCM); a well-established theory from psychology. According to SCM, stereotypes are not all alike. Instead, the dimensions of Warmth and Competence serve as the factors that delineate the nature of stereotypes. Based on the SCM theory, StereoMap maps LLMs' perceptions of social groups (defined by socio-demographic features) using the dimensions of Warmth and Competence. Furthermore, the framework enables the investigation of keywords and verbalizations of reasoning of LLMs' judgments to uncover underlying factors influencing their perceptions. Our results show that LLMs exhibit a diverse range of perceptions towards these groups, characterized by mixed evaluations along the dimensions of Warmth and Competence. Furthermore, analyzing the reasonings of LLMs, our findings indicate that LLMs demonstrate an awareness of social disparities, often stating statistical data and research findings to support their reasoning. This study contributes to the understanding of how LLMs perceive and represent social groups, shedding light on their potential biases and the perpetuation of harmful associations.

Recent advancements in natural language processing by large language models (LLMs), such as GPT-4, have been suggested to approach Artificial General Intelligence. And yet, it is still under dispute whether LLMs possess similar reasoning abilities to humans. This study evaluates GPT-4 and various other LLMs in judging the profoundness of mundane, motivational, and pseudo-profound statements. We found a significant statement-to-statement correlation between the LLMs and humans, irrespective of the type of statements and the prompting technique used. However, LLMs systematically overestimate the profoundness of nonsensical statements, with the exception of Tk-instruct, which uniquely underestimates the profoundness of statements. Only few-shot learning prompts, as opposed to chain-of-thought prompting, draw LLMs ratings closer to humans. Furthermore, this work provides insights into the potential biases induced by Reinforcement Learning from Human Feedback (RLHF), inducing an increase in the bias to overestimate the profoundness of statements.